Refund policy
We want you to be happy with your WeCreat3D order. Because many of our products are 3D printed and made to order, the following return and refund policy applies.
Returns for non-custom items are accepted within 14 days of delivery. Items must be unused, undamaged, and returned in the same condition in which they were received. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Refunds are issued only after the returned item has been received and inspected. Once approved, the refund will be sent to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.
Custom, personalized, or made-to-order products that were created specifically for a customer are not eligible for returns due to change of mind. If a custom item arrives damaged or incorrect, please contact us so we can make it right.
Because our products are 3D printed, small layer lines, minor surface variations, and slight color differences are normal characteristics of the printing process and are not considered defects.
If your item arrives damaged or broken, please contact us within 48 hours of delivery and include clear photos of the item and packaging. Once verified, we will send a replacement at no additional cost or provide another appropriate resolution.
If you believe a package has been lost in transit, please contact us. We will review the tracking information and open a claim with the shipping carrier when appropriate. If the carrier confirms that the package was lost, we will provide a replacement or refund.
If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. We are happy to assist with a carrier inquiry, but packages confirmed as correctly delivered are not automatically eligible for refund or replacement.
To request a return or report an issue, contact: